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Help and frequently asked questions

Do you ship to my country?

We can deliver to the following countries:

Australia, Austria, Belgium, British Channel Islands, Canada, Cyprus, Denmark, Finland, France, Germany, Gibraltar, Greece, Greenland, Iceland, Ireland, Italy, Luxembourg, Malta, Netherlands, New Zealand, Norway, Portugal, Spain, Sweden, Switzerland, United Kingdom, United States of America

We are sorry, but if your country is not listed we will not be able to process orders for you.

I live outside of the UK. Are your discs compatible?

You should consider:

Our discs are generally region 2 coded and this covers players manufactured for use in the United Kingdom, Europe, Middle East and Japan.

The UK TV format is PAL, whereas many other countries use a different format such as NTSC.

You should check your equipment manuals to confirm the situation before buying.

Please ensure that you are able to use our DVD discs before purchasing as we cannot accept opened products for refund.

Should you return an unopened product you will do this at your own cost and accept a refund of the price of the product only without any consideration to shipping and handling costs.

Do you have any region 1 or NTSC format discs?

Generally not. There are a small number of UK releases in NTSC format.

Do you know when a product is going to be released?

We keep track of all UK DVD releases and update our website as soon as we are aware of a new release.

How long will it take for you to send my order?

We have a huge number of items in stock, but cannot have all items all of the time. The current availability is shown on the product page.

Do you charge for shipping and handling?

For the UK shipping and handling is free.

In summary, our costs are as follows:

UK and British Channel Islands: FREE

Europe: 0.90GBP per unit (a single disc is one unit, box sets will be more)

Rest of the world: 1.80GBP per unit (a single disc is one unit, box sets will be more)

By signing into/or creating an account via "My DVDSource" (if you don't already have one) you'll see any charges in your basket before you go to the checkout.

Will I have to pay any taxes/duties on delivery?

You may need to pay local taxes/duties to your own Government on delivery (that are outside of our control) and you may wish to check with your local authorities on the treatment of items from the British Channel Islands. We have put in place a scheme with the UK Customs and Excise for us to prepay any duty for you on deliveries within the United Kingdom and these will not be subject to further charges.

If you have any feedback on your own experience then please do let us know so we can better understand your local situation and improve our service in the future.